If not for Verizon Wireless’ arrogant, dismissive and, in general, bad customer service I would not be enjoying Virgin Mobile now. I would still be paying three times more to Verizon.
About two years ago, I noticed that my Verizon Wireless Motorola smartphone was not getting reliable signal at home – that there were more dead zones in my apartment than live ones. A self described troubleshooter, I began – well troubleshooting. Never expecting anything but a satisfactory resolution, (more…)
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Liora Farkovitz
Consumer Electronics and Other Technology 