Archive for the ‘Customer Service’ Category

If not for Verizon Wireless’ arrogant, dismissive and, in general, bad customer service I would not be enjoying Virgin Mobile now. I would still be paying three times more to Verizon.

About two years ago, I noticed that my Verizon Wireless Motorola smartphone was not getting reliable signal at home – that there were more dead zones in my apartment than live ones. A self described troubleshooter, I began – well troubleshooting. Never expecting anything but a satisfactory resolution, (more…)